Customer Success Manager - USA (m/f/x)

Permanent employee, Full-time · Durham

About us
We offer the next generation eCommerce platform - API and cloud based, highly scalable and on every channel. We put outstanding tech knowledge and enthusiasm in a modern, friendly and family oriented environment.

commercetools was founded in 2006 and we have offices in Germany (Munich, Berlin and Jena), the Netherlands (Amsterdam), the US (Durham, North Carolina) and since 2019 also in UK (London) and the APAC region (Singapore). We are one of the world's leading providers of cloud-based eCommerce technology.  Our highly available, omnichannel platform enables implementation of complex retail models across all sales channels. The extensive API connects existing processes and technologies flexibly. We offer sustainable solutions for both B2C and B2B retailers. Since 2014 commercetools is a subsidiary of REWE Group. Among our customers are Audi, Bang & Olufsen, Carhartt, Eurail, Express, REWE, Yamaha and many more.

Join our vision in becoming the number one eCommerce company!
Job Description
Due to European Data Compliance Regulations (GDPR) we kindly ask you to apply for this US-based role via this link:

https://commercetools.breezy.hr/p/06324d1c97e5-customer-success-manager

Our US colleagues will get in touch with you as soon as possible.

Thanks for your interest in working with us and growing the global commercetools family!












This is how we work
  • Mindset. Modern methodologies and a diverse, creative workspace with an open and international culture.
  • Product. Together we create an extendable, highly scalable product with state of the art technologies. Let’s develop something with impact.
  • Growth. Learn from each other and benefit from the knowledge we concentrate in a healthy growing company.
  • Environment. Flexible and family friendly environment, bright and good accessible offices, modern soft- and hardware.
  • Flexibility. Morning person or night owl? Need to pick up your kids from kindergarten? We believe in outcome and motivated employees rather than feeling stuck in the office.
commercetools is living a diverse environment and is proud to be an equal opportunity employer. If your job profile aligns with our technical requirements, business needs and company culture, we encourage you to apply. We will assess your competencies, learning ability and passion and not your age, race, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics or disability.

Thank you for your application.

Thank you for considering a career at commerctools GmbH. Please take a few minutes to fill out the following form. Please make sure that you fill all required fields. In case you are experiencing problems with the document upload, please email your documents to jobs@commercetools.de.

Please upload your up-to-date CV. In addition to this you can add copies of any certificates, references etc. For Engineering positions please include a link to your public profile (Github, Stackoverflow, etc.) with some code samples, for Design positions we would love to take a look into your portfolio!
In order to upload multiple files, please select them in one go by using the CTRL key on Windows or the CMD key on Mac.