Technical Key Account Manager - UK (m/f/x)

Permanent employee, Full-time · London

Job Description
We are looking for more (wo)man power for our London-based Customer Success team covering the UK and Nordics. You will work closely with our support, product development and sales team to provide the best ways towards success for our customers. If you bring deep technical understanding to the table as well as sales affinity and the skills of an excellent communicator we would love to meet you!
About your new role
You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition.

  • Support our customers in making the best use of our cloud-native, microservices-based, API first technology and headless platform
  • Advice and guide our customers in developing their future technology stack on top of the commercetools platform
  • Help understand the business value of new features for our customer’s business cases
  • Plan and coordinate workshops - do some of them on your own
  • Collect and communicate customer input and requirements for the new feature development into our Product teams
  • Work closely together with different departments within commercetools to deliver expertise and  to help our customers to reach their goals
Skills & Requirements
  • At least two years of experience in technical consulting, training, pre-sales or other customer-facing tech roles
  • Very high tech affinity with real-world programming experience, the ability to understand and communicate basic technical concepts, architectural charts, and interface descriptions
  • Ideally, recent and relevant retail or eCommerce experience
  • A confident and convincing appearance with a high degree of customer orientation
  • Willingness to travel (approx. 40%)
  • Very good communication and presentation skills
  • Structured and effective working style both independently and in a team
  • Business fluent English 
  • Team player who loves to work in an international tech company with onsite as well as distributed team members across the globe
This is how we work
  • Mindset. Modern methodologies and a diverse, creative workspace with an open and international culture.
  • Product. Together we create an extendable, highly scalable product with state of the art technologies. Let’s develop something with impact.
  • Growth. Learn from each other and benefit from the knowledge we concentrate in a healthy growing company.
  • Environment. Flexible and family-friendly environment, bright and well accessible offices, modern soft- and hardware.
  • Flexibility. Morning person or night owl? Need to pick up your kids from kindergarten? We believe in outcome and motivated employees rather than feeling stuck in the office.
commercetools is living a diverse environment and is proud to be an equal opportunity employer. If your job profile aligns with our technical requirements, business needs, and company culture, we encourage you to apply. We will assess your competencies, learning ability, and passion and not your age, race, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.
Contact information
Do you have any questions regarding the role, our company, (engineering) culture or work environment? Feel free to contact our Talent Acquisition Team in Munich (+49 89 9982996-0)!
About us
By giving our customers and partners the most flexible commerce platform, which is based on a Microservices, API-first, true Cloud and Headless architecture (we call it the MACH architecture*), we are not only helping them maintain their competitive advantage but we are also changing the e-commerce platform market. Today, Fortune Global 500 companies across industries rely on commercetools and the commercetools platform.  

Founded in Germany in 2006, our international expansion has reached Europe (Munich, Berlin, Amsterdam, London, and Switzerland), the US (Durham, NC), and Asia Pacific (Singapore, Australia). In October 2019, with a $145M investment from global venture capital and private equity firm Insight Partner, commercetools is in full gear going forward. 

We are firm believers in our core values: Purpose, Trust, and Lifelong Learning. More than ever we need passionate talents who believe in these values and in a better future of e-commerce. Awaiting you is an employer that cares and an accomplished international team full of like-minded and friendly individuals operating from across the globe.
Thank you for your application and your interest in commercetools. We are excited to get to know you!
Thank you for considering a career at commerctools GmbH. Please take a few minutes to fill out the following form. Please make sure that you fill all required fields. In case you are experiencing problems with the document upload, please email your documents to

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