Knowledge Manager (m/f/x)

Permanent employee, Full-time · Berlin / Munich / Jena

Job Description
You love being creative and you are passionate about the technology industry? Writing articles and blog posts is something that you enjoy? Then you should check out this job and become our Knowledge Manager!
In this role you are working closely with colleagues from all offices and departments to collect , document and gather insights for a detailed collection of important information. Your contribution will create a solid knowledge library to show all employees how commercetools works and to ensure we have an extensive source to learn from. This includes, but is not limited to, competitor analysis, marketing materials, organisational structure, guidelines and exciting technology information. This fantastic internal wiki is going to be accessed by all commercetools employees around the world! Come and be our source of knowledge! 
About your new role
  • Creating content (articles, graphics, videos) in our internal Wiki (Confluence)
  • Create and optimize templates and pages for all corporate divisions/business areas
  • Information exchange between/with all corporate divisions (product, HR, marketing, sales, consulting) and locations (Europe, US, Asia)
  • Support with the creation of internal onboarding and training information
  • Be the point of contact for all employees regarding Knowledge Management
  • Monitoring and continuous maintenance of our Wiki
Skills & Requirements
  • Several years of experience in maintaining wikis or editorial pages
  • Several years of experience in working with the Atlassian Confluence editorial system
  • Basic experience with markup languages and macros
  • Experience within the IT/software industry
  • Strong communication skills
  • Structured method of working
  • Very good written English skills
Experience with design tools like Adobe Photoshop is an advantage but not required.
This is how we work
  • Mindset. Modern methodologies and a diverse, creative workspace with an open and international culture.
  • Product. Together we create an extendable, highly scalable product with state of the art technologies. Let’s develop something with an impact.
  • Growth. Learn from each other and benefit from the knowledge we concentrate on a healthy growing company.
  • Environment. Flexible and family friendly environment, bright and good accessible offices, modern soft- and hardware.
  • Flexibility. Morning person or night owl? Need to pick up your kids from kindergarten? We believe in outcome and motivated employees rather than feeling stuck in the office.
commercetools is living a diverse environment and is proud to be an equal opportunity employer. If your job profile aligns with our technical requirements, business needs and company culture, we encourage you to apply. We will assess your competencies, learning ability and passion and not your age, race, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics or disability.
Contact information
Do you have any questions regarding the role, our company, culture or work environment? Feel free to contact our Talent Acquisition Manager Janosch Fingerhut (+49172 2631438)!
About us

commercetools is the world’s leading platform for next-generation B2C and B2B commerce. To break the market out of being restrained by legacy suites, commercetools invented a headless, API-first, multi-tenant SaaS commerce platform that is cloud native and uses flexible microservices. This enables customers to deliver the best commerce experiences across all touchpoints.

Founded in Germany in 2006, commercetools has worldwide offices spanning the US, Europe and Asia Pacific, with a customer base of Fortune Global 500 companies across industries.

Thank you for your application.
Thank you for considering a career at commerctools GmbH. Please take a few minutes to fill out the following form. Please make sure that you fill all required fields. In case you are experiencing problems with the document upload, please email your documents to

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