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Customer Success Manager (m/f/x)

Permanent employee, Full-time · Berlin / Munich / London

About us
We offer the next generation eCommerce platform - API and cloud based, highly scalable and on every channel. We put outstanding tech knowledge and enthusiasm in a modern, friendly and family oriented environment.

commercetools was founded in 2006 and we have offices in Germany (Munich, Berlin and Jena), the Netherlands (Amsterdam), the US (Durham, North Carolina) and since 2019 also in UK (London) and the APAC region (Singapore). We are one of the world's leading providers of cloud-based eCommerce technology.  Our highly available, omnichannel platform enables implementation of complex retail models across all sales channels. The extensive API connects existing processes and technologies flexibly. We offer sustainable solutions for both B2C and B2B retailers. Since 2014 commercetools is a subsidiary of REWE Group. Among our customers are Audi, Bang & Olufsen, Carhartt, Eurail, Express, REWE, Yamaha and many more.

Join our vision in becoming the number one eCommerce company!
Job Description

We are looking for more (wo)man power for our Customer Success team. This person will be a link between the customer and the most modern eCommerce platform. We are looking for someone who breathes tech and brings the skills of an excellent communicator to the table. You will be in constant touch with customers, work with our support, product development and the sales team to provide the best ways towards success. Are you ready to come up with great solutions for big brands and be in charge of multiple communication channels? If yes, we're happy to hear from you!

About your new role

You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition.

  • Support our customers in making the best use of our cloud-native, microservices based, API first technology and headless platform
  • Advise and guide our customers in developing their future technology stack on top of the commercetools platform
  • Help understand the business value of new features for our customer’s business cases
  • Plan and coordinate workshops - do some of them on your own
  • Collect and communicate customer input and requirements for the new feature development into our Product teams
  • Work closely together with different departments within commercetools to deliver expertise and  to help our customers to reach their goals
This is how we work
  • Mindset. Modern methodologies and a diverse, creative workspace with an open and international culture.
  • Product. Together we create an extendable, highly scalable product with state of the art technologies. Let’s develop something with impact.
  • Growth. Learn from each other and benefit from the knowledge we concentrate in a healthy growing company.
  • Environment. Flexible and family friendly environment, bright and good accessible offices, modern soft- and hardware.
  • Flexibility. Morning person or night owl? Need to pick up your kids from kindergarten? We believe in outcome and motivated employees rather than feeling stuck in the office.

commercetools is living a diverse environment and is proud to be an equal opportunity employer. If your job profile aligns with our technical requirements, business needs and company culture, we encourage you to apply. We will assess your competencies, learning ability and passion and not your age, race, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics or disability.
Skills & Requirements
  • At least two years of experience in technical consulting, training, pre-sales or other customer-facing tech roles
  • Very high tech affinity with real-world programming experience, the ability to understand and communicate basic technical concepts, architectural charts, and interface descriptions
  • Ideally, recent and relevant retail or eCommerce experience
  • A confident and convincing appearance with a high degree of customer orientation
  • Willingness to travel (approx. 40%)
  • Very good communication and presentation skills
  • Structured and effective working style both independently and in a team
  • Business fluent English is mandatory for all Customer Success Manager positions; for the Berlin-based role (covering DACH region) very good German skills are a must-have
  • Team player who loves to work in an international tech company with onsite as well as distributed team members across the globe
Contact information
Do you have any questions regarding the role, our company, (engineering) culture or work environment? Feel free to contact our Talent Acquisition Manager Daniela (+49 173 693 5577)!

Thank you for your application.

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